Return and Refund Policy
Return and Refund Policy – ARVENA
Thank you for choosing ARVENA. Your satisfaction matters to us. If you need to return an item, please follow the policy below.
Returns
Items may be returned within 14 days of delivery. Products must be unused, undamaged, and in the same condition as received. Original packaging and proof of purchase are required.
Return Process
To request a return, please contact our support team at:
Please include your order number, reason for return, and photos if the item is damaged, defective, or incorrect. We will review your request and provide return instructions after approval.
Shipping Origin
Orders are processed through our international warehouse network. Delivery times may vary depending on the shipping destination.
Return Shipping Costs
If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs.
If the return is requested for personal reasons, such as a change of mind or ordering the wrong item, the customer may be responsible for the return shipping costs.
Refunds
Refunds are processed after the returned item has been received and inspected. Please allow up to 14 days for the refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.
Non-Returnable Items
Customized products, used items, gift cards, digital goods, and opened hygiene-related products cannot be returned unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos showing the issue so we can assist you promptly.
Contact Us
For assistance, please contact ARVENA Support: